Refund and Returns Policy

Overview

Program Description

By providing your phone number and opting in, you agree to receive SMS messages from Landesman Bros Inc. These messages may include:

Appointment confirmations and reminders
Service updates and scheduling notifications
Responses to customer inquiries
Project status updates
Important account or service notifications
Promotional messages, special offers, discounts, and service announcements (sent only with your consent)

Message Frequency

Message frequency varies based on your interactions with us, including scheduled services, inquiries, and promotional campaigns you opt into.

Opt-In Consent

You may opt in to receive SMS messages by:

Submitting a website form with your phone number
Requesting services via phone, email, or online forms
Checking a consent box for promotional messages
Providing written or verbal consent

By opting in, you confirm:

You are the authorized user of the mobile number provided
You consent to receive both informational and promotional SMS messages (if selected)

Opt-Out Instructions

You can cancel SMS communications at any time by replying:

STOP – to unsubscribe from all messages
HELP – for assistance

After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.

Message & Data Rates Disclosure

Message and data rates may apply depending on your mobile carrier and service plan.
Landesman Bros Inc is not responsible for any charges billed by your carrier.

Data Privacy & Use

We respect your privacy. Phone numbers collected for SMS communications will be used solely for the purposes described above and will not be sold, rented, or shared with third parties for their marketing purposes.

Eligibility & Age Requirement

By opting in, you confirm that you are 18 years of age or older and authorized to enroll the provided mobile number.

Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Cookies & Tracking Practices

Landesman Bros Inc uses cookies and similar tracking technologies to enhance website functionality, remember user preferences, analyze traffic, and improve overall user experience. These technologies help us understand how visitors interact with our site, identify performance issues, and support permitted marketing and promotional efforts. Cookies may include essential, performance, functional, and marketing cookies, depending on your interactions with our website.

You can manage or disable cookies through your browser settings at any time; however, doing so may affect certain features and functionality of the website. We may also use analytics tools and tracking pixels to measure usage patterns, evaluate campaign effectiveness, and detect security risks. We do not use these technologies to collect sensitive personal information without your consent.

Data Security & Handling

Landesman Bros Inc implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include secure servers, encrypted connections (SSL/TLS), access controls, system monitoring, and limiting data access to authorized personnel who require it to perform their duties.

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We do not sell or rent personal information and only share data with trusted service providers, legal authorities when required, or partners necessary to fulfill requested services. In the event of a data breach, we will take prompt action and provide notifications as required by applicable laws.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.